At the Rag and Trader Store we pride ourselves on our customer service and quality products.
In the event that we are unable to fulfil your order we will notify you immediately to arrange either a replacement, credit note or refund.
We charge a flat rate of is $9 in Australia for shipping, and FREE shipping when you spend over $200. For our international customers a $20 flat rate is applied. We often run promos for free shipping, just look for the code on our social media pages or website homepage.
We send all orders out within 1-2 business days from the receipt of payment, factoring in weekends and public holidays.
Shipping time varies from 2-5 business days, depending on where you are. Once your item has been sent we will email you a tracking number to track your item!
At Rag and Trader we want you to love your purchase! We will happily exchange the product or provide you with a credit note within 15 days of your purchase (excluding your shipping costs) if the item does not fit, is the wrong size of in the unlikely case that it is faulty. (Please see our full policy at the checkout)
We only refund when a product is faulty or out of stock. All products must be returned in their original condition, with tags on.
For exchanges a $9 shipping fee will incur for the new product sent out, as per any order. All returns must be paid for by the customer, unless otherwise stated.
Thanks for your support and understanding! Team RT x
Need to get in touch? Email us: email@example.com